Mapping all fields in the Create Work Order form - Documentation for BMC Helix Digital Workplace 22.1

As a catalog administrator, you can add input parameters to the activities in the Workflow Designer. The fields for input parameters are retrieved from the Work Order interface form in BMC Helix ITSM. However, not all the fields in the Work Order interface form are presented in the Workflow Designer by default. The system enables you to map the missing fields to the Workflow Designer by using the Other Fields input parameter. This option is available for the following activities:

• Create Incident and Create Incident With Identifiers
• Create Remedy Work Order and Create Remedy Work Order With Identifiers
• Create Change Request and Create Change Request With Identifiers

Yo can see the following steps to map custom fields in the Create Remedy Work Order form to the Work Order interface form in BMC Helix ITSM.