Important BMC AMI Ops metrics - Documentation for BMC AMI Ops Infrastructure 7.0

Class A - Availability

CIOs and director-level management

Determining whether critical systems, subsystems, business applications, and their components are available and ready to do business

Examples include information about started tasks, system services, files, databases, programs, transactions, terminals, connections, and communication devices.

Class B - Performance

Systems programmers application programmers, Help Desk personnel, analysts, and other troubleshooters

Determining infrastructure performance and resource contention, and whether service levels are being met

Examples include system throughput and response times.

Class C - Decision support, configuration, and capacity planning

Capacity planners, software installers, and anyone who requires supporting metrics

Determining the root cause of issues that impact availability and performance; planning for installation and configuration changes; understanding long-term resource requirements and predicting changes to those requirements

Examples include information about the utilization of hardware and software resources such as CPU, memory, and DASD.