Defining automatic commands - Documentation for Remedy Change Management 8.1
Field name
Description
Automatic Command
A command, which is defined as a menu item. The following automatic commands are available:
- Add Fields — Field1 gets the value of Field2 + Field3; internal to the TMS module
- Check Approval — Checks to see if approval has been obtained. Frequency of approval check is based on the interval defined below. Internal to the TMS module. For more information, see Creating automatic tasks.
- Copy Field — Field1 gets the value of Field2; internal to the TMS module
- Set Compliance — Best practice automatic task for BMC BladeLogic Client Automation integration. This command triggers a filter that has a web service (consuming). However, you must install and configure the full CCM integration to use this functionality.
- Set Decimal — Field1 gets the contents of Decimal; internal to the TMS module
- Set Text — Field1 gets the contents of Text; internal to the TMS module
- Subtract Fields — Field1 gets the value of Field2 - Field3; internal to the TMS module
Automatic Description
A description of the automatic functions of this task, which guides how the template should be created. This field is populated when you select an automatic command.
Note: Because the Automatic tab is not displayed in the runtime task, the Name, Summary, and Notes fields should describe what the automatic task does.
Field 1, Field 2, Field 3
(If applicable) The names of these fields that the automatic action requires input from or output to; used with Add Fields, Copy Field, Set Decimal, Set Text, and Subtract Fields automatic commands
Text
Information about how the automatic action should be implemented and how it should behave; used with the Set Text automatic command
Decimal
Enter a number to more directly determine the value to be used in an action; used with the Set Decimal automatic command
Interval
Sets the AutomaticIntervalTime based on the interval defined, for example, 1. You use it in connection with the Unit field and the Check Approval automatic command. For more information, see Creating automatic tasks.
Interval Unit
Sets the AutomaticIntervalTime based on the unit defined, for example, Days, Hours, or Minutes. For more information, see Creating automatic tasks.
Retries
Number of times this automatic task is retried in the Number of Retries field. This feature allows an automatic task to be retried if it returns with a Return Code Value of FAILURE.
