Configuring Follow the Sun - Documentation for BMC Service Level Management 21.02

If you build the data source filters to include the OLA Type Reference field or the SLA Type Reference field, the value of that field on the data source record overrides the value of the business entity on the service target definition. Therefore, if you select the business entity from the list on the Business Entity field, Follow the Sun does not work because the business entity does not change. The business entity must be referenced from the field on the Application form. However, if the OLA service target (or SLA service target) is built and data source filters set the value for the OLA Type Reference field (or SLA Type Reference field), it does not matter whether or not the Business Entity field on the service target definition is configured, because the value of the data source record field configured for the OLA Type Reference field (or SLA Type Reference field) takes precedence.